Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of services provided by Mr Advanced Windscreens. By engaging our services, you agree to be bound by these Terms. Please read them carefully before requesting or accepting our services.

2. Services Offered

Mr Advanced Windscreens provides the following services throughout Sydney and surrounding areas:

• Front windscreen replacement
• Rear glass replacement
• Side window replacement
• Windscreen chip repair
• Mobile windscreen services
• Insurance claim assistance

All services are subject to availability and our technical assessment of the vehicle and damage.

3. Quotes and Pricing

3.1 Quote Validity

All quotes provided are estimates based on the information you provide and are valid for 30 days from the date of issue. Quotes may be subject to change if the actual condition of the vehicle or glass differs from what was initially described.

3.2 Price Changes

We reserve the right to adjust pricing if additional work is required beyond the original scope. Any price changes will be communicated and agreed upon before proceeding with the work.

3.3 Payment Terms

Payment is due upon completion of services unless otherwise arranged. We accept the following payment methods:

• Cash
• Bank transfer
• Credit/Debit cards
• Insurance claims (subject to approval)

4. Booking and Appointments

4.1 Scheduling

All services are scheduled by appointment. We will make reasonable efforts to accommodate your preferred time and date, subject to availability.

4.2 Cancellations

If you need to cancel or reschedule an appointment, please provide at least 24 hours notice. Cancellations with less than 24 hours notice may incur a cancellation fee of up to $100.

4.3 No-Show Policy

Failure to be present at the scheduled appointment time without prior notice may result in a $150 no-show fee.

5. Service Delivery

5.1 Mobile Service Areas

We provide mobile services throughout Sydney metro and surrounding areas. Additional travel fees may apply for locations beyond our standard service area.

5.2 Service Location Requirements

For mobile services, the customer must provide:

• Safe and accessible parking location
• Adequate space for technicians to work
• Shelter from extreme weather conditions (if possible)
• Vehicle access and keys

5.3 Service Duration

While we strive to complete services within estimated timeframes, actual completion time may vary based on job complexity, weather conditions, and unforeseen circumstances.

5.4 Curing Time

After windscreen installation, adhesive curing time is required before the vehicle can be driven. Typical curing times are:

• Minimum 1 hour wait before driving (in good weather conditions)
• 24 hours for full cure and optimal safety
• Longer in cold or humid conditions

Driving before the recommended curing time voids warranty and may compromise safety.

6. Warranty

6.1 Workmanship Warranty

We provide a lifetime warranty on workmanship for all windscreen installations. This warranty covers defects in installation, including leaks and adhesive failures, for the duration of your vehicle ownership.

6.2 Glass Warranty

Glass products are covered by manufacturer warranties, typically ranging from 12 months to lifetime, depending on the glass type and manufacturer. Specific warranty details will be provided with your service.

6.3 Warranty Exclusions

Warranties do not cover:

• Damage from accidents, impacts, or external forces after installation
• Chips or cracks occurring after installation
• Damage resulting from vehicle modifications
• Normal wear and tear
• Damage caused by improper use or care
• Issues arising from driving before recommended curing time
• Pre-existing damage not disclosed at time of service

6.4 Warranty Claims

To make a warranty claim, contact us with details of the issue and proof of service. We will assess the claim and, if valid, repair or replace the glass at no charge.

7. Customer Responsibilities

As a customer, you are responsible for:

• Providing accurate information about your vehicle and the damage
• Ensuring vehicle accessibility at the scheduled appointment time
• Following post-installation care instructions
• Removing personal belongings from the vehicle before service
• Disclosing any pre-existing damage or modifications to the vehicle
• Ensuring payment is made as per agreed terms
• Complying with minimum curing time requirements

8. Insurance Claims

8.1 Insurance Assistance

We can assist with processing insurance claims for windscreen damage. However, approval and coverage are at the sole discretion of your insurance provider.

8.2 Customer Responsibility

You are responsible for understanding your insurance policy coverage, including deductibles and claim limits. Any amount not covered by insurance is your responsibility to pay.

8.3 Claim Rejection

If an insurance claim is rejected after service completion, you agree to pay the full amount owed for services rendered.

9. Limitation of Liability

9.1 Service Liability

Our liability is limited to the repair or replacement of defective workmanship or materials covered under warranty. We are not liable for indirect, incidental, consequential, or special damages.

9.2 Vehicle Damage

While we take utmost care during service, we are not responsible for pre-existing vehicle damage, rust, paint damage, or trim damage that may become apparent during glass removal or installation.

9.3 Maximum Liability

Our total liability for any claims arising from our services shall not exceed the amount paid for the specific service in question.

10. Safety and Compliance

All work is performed in compliance with:

• Australian Design Rules (ADRs)
• Australian/New Zealand Standards (AS/NZS)
• NSW road safety requirements
• Manufacturer specifications

We use only quality-approved glass and adhesives that meet or exceed industry standards.

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Mr Advanced Windscreens or its licensors and is protected by Australian and international copyright laws.

12. Privacy

Your personal information is collected and used in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

13. Dispute Resolution

13.1 Resolution Process

If you have any concerns or disputes regarding our services, please contact us first to allow us to resolve the issue. We are committed to finding fair and reasonable solutions.

13.2 Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

14. Force Majeure

We are not liable for any failure or delay in performing our services due to circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather, natural disasters, strikes, or government actions.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

16. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

17. Entire Agreement

These Terms, along with our Privacy Policy and any written quotes or agreements, constitute the entire agreement between you and Mr Advanced Windscreens regarding our services and supersede all prior agreements and understanding.